Category: Main

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Why the TTC can’t wish the trolls away

A Toronto Transit Commission (TTC) union recently tried to shut down the @TTCHelps customer service Twitter account. The union is upset over “the barrage of hateful tweets directed at particular employees” on Twitter, including “photos...

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Social media behaves like a two-year-old

Social media vs. child-rearing I don’t have kids, but I’ve observed them intently over the course of my 40-odd years (watching six nieces and nephews grow up gives a bachelor about as much insight...

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The Death of Flash: Lessons in Community & Democracy

The Death of Flash What an obsolescent programming interface can teach you about democracy and community. I started programming in earnest in 2001, using (among other things) a now largely defunct technology called “Flash.”...

Canadian Prime Minister Justin Trudeau

Justin Trudeau vs. The Culture of Change

Corporate Culture doesn’t shift; it rolls over with a thud During his election campaign, Prime Minister Justin Trudeau promised to bring openness and transparency to Canadian government. Only now are his lieutenants coming to terms with what...

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An Open Letter to Every Young Salesperson

Sales: it’s about what you can do for me. I get a lot of sales calls. A lot. I don’t know how the rumour started that I’m made of cash, but apparently that happened. Sometimes I...

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Building your career with social media

Building your career with social media. Social media is one of the most powerful tools for building your career through the power of your own brand. But where to begin? Here are some tips...

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ACT up for better communication

It stands for Authenticity, Consistency and Transparency. It’s the cornerstone of real, effective online communication.Too many organizations fall into traps on the way to ACTing up: “We need to sound official.” Trust me: you don’t...

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The top 10 things to know about Twitter

This week is a guest post by Karim Kanji, friend, all-around social media nerd and co-faculty member at George Brown College. Here’s Twitter in 10 points: Twitter is an open and accessible public network....

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90% of your content is crap

Puppy mills still exist. They’re horrible places where female dogs are kept in inhumane, cramped quarters for the sole purpose of churning out a constant stream of puppies to be shipped to pet stores....

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Zombie words want your brains

You pass them every day, and they slide right off your consciousness. “Post no bills.” “No negotiables kept on premises after hours.” “No standing.” They’re zombie communications, the relics of a bygone era that...